FAQ

At Tsen Novelties & Co., we want you to be delighted with your purchase. Due to the unique nature of our handmade and upcycled items, our return policy is as follows: Handmade Decor: Please inspect your handmade items carefully upon receipt. If you believe an item is damaged or not as described, please contact us within 15 days of receiving your order to discuss a potential exchange or store credit. Upcycled Furniture: Given the inherent character and history of upcycled pieces, all sales are generally final. We provide detailed descriptions and images to accurately represent each item. Please review these carefully before purchasing and feel free to ask any questions prior to your order. Handyman Services: As these are service-based, returns do not apply. However, if you have concerns about the quality of the service provided, please contact us within 7 days of completion to discuss your concerns and we will strive to find a satisfactory resolution. Specific exceptions may apply, and these will be noted on the product page where applicable. Please contact us with any specific questions regarding returns before making your purchase.

Shipping times for our handcrafted items may vary depending on the complexity of the piece and current order volume. Please refer to the estimated shipping timeframe provided on the individual product page for the most accurate information. We take pride in the care and attention to detail we put into each handmade creation, which may result in a slightly longer processing time compared to mass-produced goods. We will notify you promptly once your order has shipped

Shipping for our unique upcycled furniture is handled with care and consideration for each piece. For customers within approximately one hour's drive of the intersection of State Highway 52 and I-25, we offer direct delivery using our own vehicle or a rented truck for larger items. Delivery within this region is typically scheduled based on logistical efficiency and may have some flexibility limitations. We will communicate potential delivery windows clearly when arranging your order. The delivery fee for this region will be calculated based on the size and destination of the furniture. Please contact us with the specific piece you are interested in and your location for a personalized delivery quote. For customers outside of this local delivery zone, we will arrange shipping through reliable carriers such as UPS or FedEx, chosen for their experience in handling larger and often delicate items. Shipping costs will be determined by the size, weight, and destination of the furniture. We will obtain a shipping quote for your approval before finalizing your order. Please note that additional packaging fees may apply to ensure the safe transit of your unique piece."

"Yes, we offer convenient local meeting options for customers within approximately one hour's drive of the intersection of State Highway 52 and I-25 in Colorado. Upon confirmation that your order is ready, we will be happy to arrange a mutually agreeable public location for pickup. This could include easily accessible spots such as the parking lot of a local business (with permission, where appropriate), a designated area within a community park, or another safe and convenient public space in your vicinity. Please select the 'Local Pickup' option during checkout, and we will contact you to discuss potential meeting locations that work for both parties."